TRC Staffing Services

How to Develop a Solid Sense of Customer Service into How You Work

Customer service skills are critical for every professional. Even if you don’t work in a traditional customer service role, you are nearly always serving some kind of customer. For example, maybe you provide technical support to other company employees, making those professionals your “customers.” 

Ultimately, classic customer service skills provide every professional with value. It can make collaboration easier or ensure you are suitably polite during every interaction. If you want to make sure that you are always at your best, here’s how you can incorporate customer service skills into how you work. 

Use Active Listening 

During conversations, it isn’t uncommon to spend the time when you’re not speaking to decide what you’ll say next. While this may seem like good planning, the approach can cause you to miss what the other person engaged in the discussion is saying. This increases the odds that your response will be inappropriate or that you’ll come off disrespectful. 

By using active listening, you give the other person your full attention. You strive to not just hear the words they are using, but to understand what they are trying to convey. Plus, it ensures you aren’t distracted by your own thoughts, increasing the odds that you’ll hear everything being said. Then, when it is your turn to speak, you’ll have all of the information and can create a response that’s appropriate, respectful, and professional. 

Practice Empathy 

Accounting for how others feel can help you excel at work. With a bit of empathy, you gain a deeper knowledge of where a person is coming from and put yourself in their shoes. This promotes a greater sense of understanding, allowing you to account for any frustrations the other party may be dealing with or how they are emotionally impacted by the situation. 

Before you make assumptions about another person’s position, take time to examine the situation from their perspective. Consider what’s influencing their opinion or emotional state, where their priorities lie and why, and anything else that helps you gauge their stance. By doing so, you’ll be better equipped to find a solution that meets everyone's needs. 

Focus on Communication Skills 

Regardless of who your customer may be, there is a decent chance that you have a level of expertise in your field that they don’t. As a result, you may have a clear understanding of a complex topic that they simply don’t. 

Learning how to convey complicated details in a way that anyone can understand is a core part of customer service, and it can benefit any professional. Working to break down the topic and simplify it is beneficial both for you and the person you’re working with. You’ll learn how to examine the subject from a new angle while your customer will gain critical knowledge. 

Are you looking for your next opportunity?

Ultimately, all of the tips above can help you integrate customer service principles into your work. If you’d like to find out more, the staff at TRC Staffing Services can help. Contact us today and see how our expertise can benefit you. 

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