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10 Nov 2021
Employee Retention | 1 min read

How to Motivate Your Remote Employees & Temp Staff

To motivate remote and temporary employees, companies have everything they need to provide the necessary tools to help them do their job. Still, ultimately, it's up to leadership...  

10 Nov 2021
Employee Retention | 1 min read

Why Call Service Center Agents Will Still Outperform Automated Options

In one of the many unforeseeable outcomes of the ongoing pandemic, the lockdowns over the past year have accelerated the shift to greater automation in certain sectors. Lenders,...  


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16 Sep 2021
Employee Retention | 1 min read

The Employment Numbers We’ve All Been Waiting For

The numbers are in, and they continue to look great. According to the U.S. Labor Department, employers hired the most workers in nearly a year in July 2021 and continued to raise...  

16 Sep 2021
Customer Experience | 1 min read

3 Ways B2B Marketing Has Changed Due to COVID-19

When the pandemic hit, it’s widely understood that the entire B2B marketing “playbook” of the past had to be thrown out and redeveloped on the fly. Rather than teams pondering for...  

02 Sep 2021
Employee Retention | 2 min read

How to Keep Your Current Workforce

A year at home gave employees a lot to think about regarding work-life balance and how and where they wanted to work. In turn, polls report 80% of employees are considering...  

02 Sep 2021

How Do you Incentivize Staffers to Return to the Workforce?

According to the Bureau of Labor Statistics, in June 2021, more than 164,000 more unemployed people quit or voluntarily left their jobs. This data brings the total number of job...  

05 Aug 2021
Tips For Hiring | 2 min read

Why is There a Lack of Engaged Candidates in the Marketplace?

After the massive number of layoffs during the COVID-19 pandemic, the country and jobs have begun opening back up. According to the Congressional Research Service, in April 2020,...  

03 Aug 2021
Tips For HR Managers | 1 min read

How Genuine Empathy From Your Help Desk Agents Benefits Companies

When hiring help desk agents for an organization, there are many important factors to consider, including experience, industry background, technical skills, and professionalism....  

03 Aug 2021

7 Benefits of Remote Call Centers

Customer service jobs, specifically call center roles, can be among the most challenging out there in terms of having to make unhappy people happier and solving issues the...  

14 Jul 2021
News | 1 min read

Steve Taylor Joins the TRC Staffing Services, Inc. Board of Directors

  Steve Taylor Joins the TRC Staffing Services, Inc. Board of Directors  Atlanta, Ga. (4/20/2021) --TRC Staffing Services, Inc., an award-winning full-service staffing solutions...